Question 1

Why are your products cheaper?

Accepted Answer

As we are online based and buy directly from retailers or manufacturers, we do not have overhead costs so we like to pass this discount onto customers. We have built a relationship with retailers and suppliers to get the best possible price.

Question 2

Are your products new?

Accepted Answer

Yes. All our products are new and supplied to our customers as they are supplied to us by the manufacturer. We do not supply our customers with seconds or used goods nor do we supply grey imports.

Question 3

Do you accept other payment methods?

Accepted Answer

Yes we can accept payment over the phone and also bank transfer (BACS) when ordering over the phone or email.

Question 4

Why should I have an electric fire?

Accepted Answer

Electric fires offer several benefits that make them a popular choice for homeowners. Firstly, they are incredibly convenient and easy to install, requiring no chimney or gas connection. This means they can be placed in any room without the need for a major renovation. Additionally, electric fires provide a hassle-free way to enjoy the ambiance of a real fire, with many models offering realistic flame effects and adjustable heat settings. They are also cost-effective and efficient, as they don't produce emissions like traditional wood-burning fires, making them environmentally friendly. Moreover, electric fires are safe, as they don't produce sparks or fumes, making them ideal for households with children or pets. Lastly, they are low maintenance, requiring minimal cleaning and no fuel to purchase, making them a convenient and practical choice for busy homeowners. At The Fire Place, we offer high-quality electric fires, providing our customers with stylish and functional options to enhance their homes.

FAQ